Refund policy

Return

I gladly accept returns. Once your order arrive if you have any issue:

-> Contact me within 5 days from the arrival.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact me at fivepinkkumoshop@outlook.com. Please note that returns buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

-> Max 14 days to return the order.

If your return is accepted, we’ll send you instructions on how and where to send your package.

You can always contact us for any return question at fivepinkkumoshop@outlook.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items, digitals or gift cards.


I don't accept exchanges or cancellations

But please contact me if you have any problems with your order.

Refunds
I do not accept refunds, but please contact me at fivepinkkumoshop@outlook.com if you have any issue.